TERMS AND CONDITIONS

Last updated April 10, 2018

These General Terms and Conditions of Purchase govern the use of the www.jellymoon.es website (hereinafter ‘the website’) owned by Jellyfish Partners S.L. (hereinafter ‘Jellyfish’). Jellyfish Partners is a limited liability and holder of Spanish Tax Identity No. B-87343729, registered in the Mercantile Registry of Madrid, on sheet M-408, in volume 22,802, on Page 209 in Section 8. Contact email mybag@jellymoon.es. By using the services offered by the Jellymoon online store, users are consenting to be bound by the General Terms and Conditions of Purchase corresponding to the version published by Jellyfish when the purchase order is placed. It is therefore advisable for customers to read these General Terms and Conditions before making a purchase.

Scope of the agreement

These General Terms and Conditions of Purchase are applicable to the online sale of all Jellymoon products. Jellymoon reserves the right to cancel a user’s access account if it detects fraudulent, speculative acts or acts in bad faith in the use of this service.

Price

The applicable prices are those quoted on the website at the time the order is placed. The prices are displayed for each product and are inclusive of taxes. Customers are informed of the breakdown of the shipping cost is applicable, when the order is placed. Jellyfish Partners, S.L.. reserves the right to update, including on a daily basis, products and prices in accordance with new items that are included on the website.

Payment

Payment will be done at the end of the purchase process and it is mandatory for the order to be placed. Payments may be made by credit card Visa® or Mastercard®, or through PayPal. In all cases, the choice of payment method is made during the checkout process on the corresponding step. Customers are recommended to notify Jellymoon of any unauthorised use of their card used for purchases by email or telephone at the earliest opportunity so that Jellymoon may take the necessary actions. Payment service providers may also adopt anti-fraud measures that restrict certain types of operations or transactions. Jellymoon holds no responsibility for the application of this type of security policies.

Delivery

Deliveries will be shipped to the delivery address specified by the customer.
The delivery address specified by the customer may be a home address, their workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same.
In the case of unsuccessful delivery because the person is absent, the shipping company will leave a notification and will try to contact the delivery person leaving a note.

The applicable delivery fees are as follows:

  • Spain inland & Balears: FREE
  • Rest of Europe: 15€
  • Rest of the world: 25€

Customer service

Should you have any questions, concerns, complaints, or suggestions about the online store, you may contact our Customer Service Department by e-mail: mybag@jellymoon.es
Jellymoon will address your concerns as swiftly as possible, and in all cases, within a period of ten days.

Applicable law and jurisdiction

These General Terms and Conditions of Purchase are subject to Spanish Law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Purchase, the parties shall submit to the exclusive jurisdiction of the Spanish Courts and Tribunals.